Before contacting an urgent plumber, consider the following: Licensing and Insurance, Time of Response, Charges, Warranties, Parts & permits, etc. Read here!

Licenses

You can ask the plumber in case of an emergency if they have a license. You can be sure that all licensed plumbers are well-versed in plumbing because they have passed exams at Tafe, and completed an apprenticeship. Emergency plumbers usually take 4 years to finish their apprenticeship. Don’t confuse a business licence with a license for a plumbing company. The plumber’s business license is simply a document that allows him to operate a plumbing business in Australia. The business license is not proof that the plumber has completed all the required exams and qualifications.

Insurance

A plumber must legally carry liability insurance and worker’s compensation. Workers’ compensation protects the plumber in an emergency and his employees if they are injured at work. If the emergency plumber is injured at your home, you could be responsible to pay for the medical costs and any other related expenses.

The liability insurance covers damages and repairs caused by the plumbers’ poor workmanship. This insurance will usually cover any damages caused by the emergency plumber while trying to repair the issue. In the absence of liability insurance by the plumber, it is the responsibility of the owner or occupier to pay for any damages.

Because they don’t have to pay high premiums, plumbers who do not carry liability or workers insurance can be cheaper. The savings may be minimal, but they are usually not worth the risk of injury or accidents.

Response time

A quick response is important. Ask your emergency plumber how quickly they can resolve the issue. If they need to travel a distance in order to reach your house, the response time may be long. Extra response time could lead to damage of thousands of dollars to your house if you are experiencing a serious water leak. Ask if an emergency plumber can be referred to you if the company is a couple of hours away.

Charges

Ask about the hourly rate and if the plumbing company can provide a rough estimation over the telephone. You can request an estimation figure from the plumber without having to see your problem. In addition, many emergency plumbers charge an additional service fee in conjunction with the hourly rate. The charge is the same whether or not they repair your problem. Ask what payment methods they accept. Some plumbers accept credit cards while others only accept checks and cash.

Ask about warranty on parts and labor. Typically, the manufacturer will only cover parts. Plumbing services should guarantee their work for an extended period.

Parts

If they will need to go shopping, ask if the parts are kept in stock. Find out who will pay for the time of the emergency plumber if he must visit the store in order to obtain parts.